Refund & Cancellation Policy

You can cancel or reschedule up to 24 hours before the call for a full refund.

Once the call has taken place, the assessment is not refundable, because the work has been carried out. If you are not satisfied with the action plan, tell us within 7 days and we will revise it.

The deposit secures your project slot and covers the initial work. It is refundable in full if you cancel before work starts.

If a project is cancelled after work has started, you pay for the work completed up to the cancellation date, and any amount paid beyond it is refunded.

You can cancel at any time. Cancellation takes effect at the end of the current paid period, and you keep access until then. Periods already started are not refunded pro rata.

If a renewal was charged by mistake, contact us within 14 days and we will refund it.

Email quentin@vled.fr with your name, the date of payment and the reason. We reply within 2 business days. Approved refunds are issued to the original payment method, usually within 5 to 10 business days.

Please contact us before opening a dispute with your bank: we will always try to find a solution.